Return & Exchange Policy
At KJ Industries Ltd, we are committed to ensuring your complete satisfaction with every purchase. If you are not entirely satisfied with your order, we’re here to help with returns and exchanges.
🕒 Return Window
You may return or exchange items within 7 days of receiving your order.
📦 Eligibility for Returns
To be eligible for a return or exchange:
-
Items must be unused, unworn, and in original packaging
-
Tags and labels must be intact
-
Proof of purchase or order confirmation is required
❌ Non-Returnable Items
-
Custom-made or personalized products
-
Items marked as “Final Sale” or “Clearance”
-
Used protective gear or worn apparel (due to hygiene reasons)
🔄 Exchanges
-
If you ordered the wrong size or received a defective item, we will gladly exchange it.
-
Exchanges are processed once the original item is returned and inspected.
💸 Refunds
-
Refunds will be issued to your original payment method within 5–10 business days after we receive and inspect the returned item.
-
Original shipping fees are non-refundable (unless the item was faulty or an error on our part).
🚚 Return Shipping
-
Customers are responsible for return shipping costs unless the item is defective or incorrect.
-
We recommend using a trackable shipping service.
📝 How to Initiate a Return or Exchange
-
Email us at support@kjindus.com with your order number and reason for return or exchange. Or you also whatsapp at our official number +44 7448122305
-
Our team will respond within 1–2 business days with return instructions.
-
Pack and ship the item as directed.
If you need help with sizing, product details, or your order status, feel free to contact us at support@kjindus.com.